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Technical Services Specialist (HTML5, CSS, JavaScript)

Ho Chi Minh City | SECUTIX
Job number
Date posted Jan 23, 2024
Job category Professional Services Level of experience 0 to 3 years
Job type Full time Employment type
Work site Ho Chi Minh City Company
Hello future ELCAtians
ELCA Vietnam is a growing and happy place.


SECUTIX is the market leader in advanced ticketing solutions for the events industry. Offering a seamlessly integrated and open cloud platform, SECUTIX products take audience experiences to the next level. SECUTIX serves sports clubs, stadiums, arenas, museums, live entertainment organizations, leisure parks, and festivals. It's emblematic customers include the largest sports events in the world like UEFA and Wimbledon, live music shows like Ed Sheeran’s concerts, top museums, and many more.
The SECUTIX Vietnam team is part of ELCA Vietnam, which is proud to be one of the 10 Best Workplaces in Vietnam 2023!

Your role

✔ Assist our customers with using our product in the most efficient way by delivering on technical services requests from our standard service catalog, like for instance product configuration, stylesheet customization, interface activation, or edition of document templates.
✔ Provide workload estimation for customer requests and propose alternative solutions whenever appropriate.
✔ Deliver the customer requests according to the agreed solution and manage change requests.
✔ Ensure the deliveries are on quality and on time.
✔ Work closely with service managers to maintain high customer satisfaction.
✔ You will be interacting with stakeholders in Europe, the US, Vietnam and other countries.

Why you’ll love working here

✔ Professional European-based company
✔ Attractive salary
✔ Performance bonus of up to 4 months‘ salary
✔ Opportunities for travel to Europe
✔ Hybrid home/office working model
✔ Flexible working time
✔ Structured training & development roadmap
✔ Good work-life balance
✔ Premium healthcare insurance
✔ Loyalty programs
✔ Well-being activities
✔ Annual company trips and team-building events

Your profile

Necessary skills

✔ Bachelor’s degree, preferably in Information Technology.
✔ Fresher or up to 2 years’ experience in the IT sector.
✔ Good interpersonal and communication skills, logical and critical thinking. Able to interact with foreign clients to understand their requirements and produce service requests that correspond to their needs.
✔ Time management skills, able to triage service requests by priority.
✔ Proficiency in English (reading and writing).
✔ Elementary HTML, CSS, and JavaScript skills or ability to quickly learn the basics.

Other skills that would make your profile stand out

✔ Elementary UI/UX, SQL, and/or web services knowledge.
✔ Experience with software testing, designing, or programming